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Refund Policy for Austeez Ladekz Limited

Refund Policy – Austeez Ladekz Limited

Last Updated: 17/03.2025

At Austeez Ladekz Limited, we take pride in providing high-quality luxury streetwear. If you are not completely satisfied with your purchase, we offer a refund policy to ensure a smooth and fair resolution. Please read our refund policy carefully to understand the terms and conditions.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

• The item(s) must be in unused, unworn, and original condition with all original tags, labels, and packaging intact.

• Refund requests must be made within 14 days from the date of delivery.

• The product must not be a customized, personalized, or made-to-order item, as these are non-refundable.

• If the product is damaged, defective, or incorrect upon arrival, it is eligible for a full refund or replacement.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Items marked as final sale or clearance.

• Customized, personalized, or made-to-order items.

• Items that have been worn, washed, altered, or damaged by the customer.

• Gift cards or store credit.

• Any item returned after the refund eligibility period.

3. Refund Process

If you are eligible for a refund, follow these steps:

Step 1: Submit a Refund Request

• Contact our customer service team at shopping-support@austeezladekz.co.uk with your order number, reason for the refund, and supporting images (if applicable, e.g., damaged or incorrect items).

• Our team will review your request within 10 business days and provide you with return instructions if your refund is approved.

Step 2: Return the Item

• Items must be returned to the address provided in the return confirmation email.

• The customer is responsible for return shipping costs unless the item is damaged, defective, or incorrect.

• We recommend using a trackable shipping method to ensure the safe return of your item.

Step 3: Refund Processing

• Once we receive the returned item and inspect its condition, we will process your refund within 7 - 10 business days.

• Refunds will be issued to the original payment method used at checkout.

• Depending on your payment provider, it may take 15 business days for the refund to reflect in your account.

4. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank or payment provider account.

2. Contact your bank or payment provider, as processing times may vary.

3. If you still have not received your refund, contact us at refund@austeezladekz.co.uk for further assistance.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us at shopping-support@austeezladekz.co.uk within 14 days of receiving your order. Please include your order number, photos of the item, and a description of the issue. We will arrange for a replacement or refund at no additional cost.

7. Order Cancellations

• Orders can only be canceled within 2 hours of placing them.

• After this period, orders cannot be canceled as they may already be processed or shipped.

8. Contact Us

For any questions or concerns regarding refunds, please reach out to us at:

• Email: refund@austeezladekz.co.uk
• Phone: +44 7845576511
• Website: www.austeezladekz.co.uk

• AUSTEEZ LADEKZ LIMITED
  128 City Road
   London, EC1V 2NX
  United Kingdom



• Customer Support Hours: 24hrs

We appreciate your business and strive to ensure a smooth shopping experience with Austeez Ladekz Limited.

Thank you for shopping with us!