Thank you for your purchase

Return Policy for Austeez Ladekz Limited

At AUSTEEZ LADEKZ LIMITED, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a clear and straightforward return policy to ensure a smooth process. Please read the following guidelines to understand how to return items and what conditions apply.

1. Returns Timeframe

You may return any item(s) within 28 days from the date of delivery. If the 28-day period has passed, unfortunately, we will not be able to accept your return.

2. Return Conditions

To be eligible for a return, your item(s) must meet the following conditions:

• The item must be unused, unworn, and in the same condition that you received it.
• All original tags, labels, and packaging must be intact and undamaged.
• The item must be returned with the proof of purchase or order confirmation.

Please note: We reserve the right to refuse returns that do not meet these conditions.

3. Non-returnable Items

The following items are non-returnable due to hygiene or other reasons:

• Underwear and swimwear (unless faulty)
• Earrings and pierced jewellery
• Items marked as non-returnable at the time of purchase

4. Faulty or Damaged Items

If you receive an item that is damaged or faulty, please contact us within 7 days of receiving the goods. We will arrange for a return and offer either a replacement or a full refund, depending on availability and your preference. In such cases, we will also cover the return postage costs.

5. How to Return an Item

To return an item, please follow these steps:

1. Contact Us: Reach out to our Customer Service team at [email address] or via our website's contact form to notify us of your intention to return the item. Please provide your order number, the item(s) you wish to return, and the reason for return.
2. Return Authorization: After we receive your return request, we will issue you a return authorisation and provide you with detailed instructions on how to proceed.
3. Packaging: Ensure that the item(s) are securely packed in their original packaging to avoid any damage during the return process.
4. Return Shipping: You are responsible for the return shipping costs, unless the item is faulty or damaged or you are returning the item(s) within the UK, as return shipping cost is free for all of our items in the UK. We recommend using a tracked service to return the item(s), as we cannot take responsibility for lost or undelivered returns. We will provide you a 'download and print label' for you to printout and place on the item packaging to be returned.

6. Refund Process

Once we receive your returned item(s), we will inspect them to ensure they meet our return conditions. If everything is in order, we will process your refund within 7 to 10 working days. Refunds will be issued to the original payment method used at the time of purchase.

Please note that original shipping fees are non-refundable unless the return is due to a fault or error on our part.

7. Exchange Policy

At this time, we are unable to offer direct exchanges for items. If you would like a different size, colour, or item, we recommend placing a new order. You may return the original item for a refund, following the procedure outlined above.

8. International Returns

If you are returning an item from outside the UK, you are responsible for the cost of return shipping. Please ensure that you clearly mark the return as "Returned Goods" on the customs declaration to avoid additional customs charges.

9. Returns Address

Please send all returns to the following address:

AUSTEEZ LADEKZ LIMITED
128 City Road
 London, EC1V 2NX
United Kingdom

10. Changes to the Return Policy

We reserve the right to update or amend this Return Policy at any time. Any changes will be reflected on our website, and the revised policy will apply to all returns made after the date of the update.

Contact Us

If you have any further questions or concerns regarding our Return Policy, please don't hesitate to get in touch with our Customer Service team:

• Email: order@austeezladekz.co.uk
• Phone: +44 7845576511
• Website: www.austeezladekz.co.uk

We are here to help and ensure your shopping experience with AUSTEEZ LADEKZ LIMITED is enjoyable and hassle-free!

Thank you for shopping with us!