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Shipping Policy for Austeez Ladekz Limited

Shipping Policy – Austeez Ladekz Limited

Last Updated: 17/03/2025

At Austeez Ladekz Limited, we are committed to delivering your luxury streetwear safely and efficiently. This shipping policy outlines our delivery process, estimated timeframes, shipping costs, and other important details. Please review the following terms before placing your order.

1. Order Processing Time

• All customised/personalised orders are processed within 8 business days (excluding weekends and holidays).

• All non customised/personalised orders are processed within 2 business days (excluding weekends and holidays).

• Orders placed after 2 PM (GMT) will be processed on the next business day.

• Custom or made-to-order items may require additional processing time. Estimated processing times for such items will be indicated on the acknowledgement mail after we receive quotation request.

• Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Methods & Estimated Delivery Time

We offer the following shipping options:

Shipping Method:

Standard Shipping (UK) - Estimated Delivery Time:  3-6 business days -  Cost: free

Express Shipping (UK)  - Estimated Delivery Time:  1-3 business days - Cost:  According to weight

International Standard Shipping - Estimated Delivery Time: 3-38 business days - Cost:  According to weight

International Express Shipping -  Estimated Delivery Time:  3-15 business days - Cost:  According to weight

• Delivery times are estimates only and may be subject to delays due to customs, weather conditions, or other unforeseen circumstances.

• International orders may experience additional delays due to customs processing.

3. Shipping Destinations

We currently ship to the UK and select international destinations.

• If your country is not listed at checkout, please contact us at shopping-support@austeezladekz.co.uk to inquire about shipping availability.

• Customers are responsible for ensuring that their shipping address is correct at checkout. We are not responsible for lost or delayed shipments due to incorrect address details.

4. Shipping Costs & Free Shipping

• Shipping costs are calculated at checkout based on your location and chosen shipping method.

• We offer free standard shipping on all UK orders.

• International orders may be subject to additional shipping fees, including customs duties and taxes (see Section 5).

5. Customs, Duties & Taxes (International Orders)

• International shipments may be subject to customs duties, import taxes, and other fees imposed by your country.

• Austeez Ladekz Limited is not responsible for these charges—they are determined by local customs regulations and must be paid by the recipient.

• If you refuse to pay customs fees and the package is returned to us, we may issue a partial refund, excluding shipping fees and any return costs incurred.

6. Tracking Your Order

• Once your order has shipped, you will receive a tracking number via email.

• You can track your package using the provided link or through our carrier’s tracking system.

• If you do not receive tracking details within the expected timeframe, contact us at shopping-support@austeezladekz.co.uk.

7. Lost, Stolen, or Delayed Packages

• Austeez Ladekz Limited is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier.

• If your package is marked as delivered but you have not received it:

• Check with neighbors or building management.

• Verify the shipping address provided at checkout.

• Contact the shipping carrier for further assistance.

• If your package is significantly delayed, please reach out to us, and we will assist in filing a claim with the carrier.

8. Order Changes & Cancellations

• Orders can only be modified or canceled within 2 hours after placement.

• Once an order is processed or shipped, we cannot make changes or cancel the order.

9. Pre-Orders & Made-to-Order Items

• If your order includes pre-order or made-to-order items, they will ship according to the timeline provided on the quote request acknowledgement mail.

• If your order contains both in-stock and pre-order items, we may ship them separately or hold the order until all items are ready.

10. Contact Us

For any questions or concerns regarding shipping, please reach out to us at:

Email: shipping@austeezladekz.co.uk

Phone: +44 7845576511

Website: www.austeezladekz.co.uk

AUSTEEZ LADEKZ LIMITED
128 City Road
 London, EC1V 2NX
United Kingdom

• Customer Support Hours: 24hrs

We appreciate your support and look forward to delivering Austeez Ladekz Limited products to you!